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Goal & Context
GYDE Health is an AI-driven brokerage enablement platform helping brokers uncover revenue opportunities.
Launched AI-powered Gap Scores to surface personalized recommendations.
Designed a cross-sell engine that guides brokers on what to sell and to whom.
Made sure the AI doesn’t just talk, it listens. Broker feedback directly improves future recommendations.
Operated in a fast-paced startup environment, adapting the Design System, re-skinning to the brand manual, and partnering closely with engineering to ship quickly.
This wasn’t just feature design. It was about turning AI intelligence into confident business action.
Designing AI for Action
The core challenge:
How do you make AI insights understandable, trustworthy, and actionable for brokers?
Gap Score visualization
Client-level opportunity breakdowns
Cross-sell recommendations
Timing signals (when to reach out)
Actions after knowing the recommendation
The design focus:
Turn complex AI scoring into clear decision support
Reduce cognitive load
Balance transparency vs. simplicity
AI didn’t replace broker judgment, it amplified it.

AI-Assisted Design Workflow
Startup Velocity & System Thinking
My motto: Driving clarity and momentum through collaborative, accountable leadership.
Sounds easy but takes a lot from a Senior Lead Product Designer. 🚀
This case study includes selected Design System components, product explorations, discovery work, presentations, and system diagrams, a curated glimpse into the broader strategic work behind Connect.
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Post-Launch Impact
Designing AI products is different.
You’re not designing static flows, you’re designing around evolving intelligence.
After launch:
The foundation allowed continued iteration on scoring logic
The cross-sell framework became extensible
AI outputs could scale across broker portfolios
Most importantly, the product shifted from “data display” to decision enablement.

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